Responsible Gaming

Penn National Gaming is committed to a policy of Responsible Gaming at all of our gaming and racing facilities. While we recognize that the overwhelming majority of customers participate in our various forms of recreation and amenities in a responsible and rational manner, there are a very small proportion who do not.

To protect them, and others affected by their behavior, we have established a set of policies and guidelines, modeled after the American Gaming Association’s Code of Conduct for Responsible Gaming (see These deal with issues such as problem gambling, underage gambling, improper use of alcohol, responsible Marketing and Advertising and unattended minors.

Penn National Gaming and its properties use a variety of approaches to promote Responsible Gaming including employee training programs, self-exclusion policies, written procedures for recognizing and managing these issues, use of outside experts, customer education and awareness, and monitoring and measuring compliance with results of these programs.

Recognizing the problem
It is widely believed that 1-2% of all gamblers are compulsive and that most experience varying degrees of depression. Participating in games of chance becomes a self-medicating distraction, providing only temporary relief from then underlying problems associated with this type of compulsive behavior.

How do you know if you have a gambling problem?

  1. A compulsive gambler is defined as someone whose gambling has caused growing and continuing problems in his or her life.
  2. Symptoms include:
  • Inability to stop gambling
  • Vows to abstain
  • Increasing financial, work and/or relationship difficulties as a result of gambling

What can you do if you have a problem?
Admit that you have a progressive illness that won't go away by itself. Thousands of people have received help through Gamblers Anonymous or other programs designed specifically for people with gambling problems.

For those seeking more information, or assistance with these issues the following resources are offered:

The National Council on
Problem Gambling

208 G Street NE
Washington, D.C. 20002
(202) 547 - 9204
National Help Line – (800) 522 - 4700

Gamblers Anonymous
International Service Office

PO Box 17173
Los Angeles, CA 90017
(213) 386-8789
Gam-Anon International
Services Office, Inc.

PO Box 157
Whitestone, NY 11357-0157
(718) 352 – 1671
The Institute for Research on Pathological Gambling and Related Disorders at Harvard Medical School
National Center for
Responsible Gaming
American Gaming Association